Box Office Opening Hours:

Monday to Friday (non show days): 10am – 5pm

Monday to Friday (show days): On show days the Box Office is open from 10am and closes 15 minutes after the show starts.

Saturday & Sunday (non show days): Closed

Saturday (show day): 2pm (or 1.5 hrs before matinee) –  closes 15 minutes after the show starts.

Sunday (show day): Open 1.5 hrs before the show starts (or 30mins before Pre-Theatre Dinner) – closes 15 minutes after the show starts.

Exceptions: Box Office will be open for theatre tours, and if there are other events requiring a box office and front of house welcome outside of these times.


Box Office Christmas Opening Hours

Please be aware that our Box Office opening times will vary from normal over the Christmas period.

Monday 3rd – Friday 7th December: 10am – 5pm

Saturday 8th December:  10am – 2pm

Sunday 9th December: Closed


Monday 10th – Wednesday 12th December: 10am – 5pm

Thursday 13th December: 10am – 6pm

Friday 14th December: 10am – 7pm

Saturday 15th December: 10am – 6pm

Sunday 16th December: 10am – 5pm


Monday 17th December: 10am – 5pm

Tuesday 18th – Thursday 20th December: 9am   – 6pm

Friday 21st December: 10am – 5pm

Saturday 22nd December: 9am – 7pm

Sunday 23rd December: 10am – 5pm


Monday 24th December: 9am – 3pm

Tuesday 25th December: Closed

Wednesday 26th December: 12pm – 2pm

Thursday 27th – Saturday 29th December: 10am – 6pm

Sunday 30th December: 10am – 5pm


Monday 31st December: 9am – 3pm

Tuesday 1st January: Closed


Phone 023 9264 9000


Booking online: All shows can be booked online. If you are having trouble with your online booking please call the Box Office on 023 9264 9000.

E-tickets: You can choose to receive your tickets via email. You can either print these out at home or show the booking confirmation email to our Box Office staff on your phone.

Ticket collection: It is possible to collect your tickets from the Box Office by prior arrangement. You will need to quote your booking confirmation number to our Box Office staff on arrival at the theatre.

Postal tickets: At an extra cost of £1.50, we can send your tickets to you by post. Tickets will arrive one week before the performance date.

NTR Gift Vouchers: Give the gift of theatre with a £5, £10 or £20 gift voucher for New Theatre Royal. Vouchers are valid for 1 year from the date of purchase and can be used for purchases online, by phone and in person. Vouchers will be posted to the card-holders address. If you need them to be posted to an alternative address, please contact the Box Office. Items may not be refunded and no change can be given. Click here to purchase an NTR Gift Voucher online.

Discounts and Concessions: Concessions may be available on certain shows for:

  • Concessionary prices: Friends of NTR
    Unemployed (with ID and/or Leisure Card holders)
    Children (Under 16)
    Students & Young People (with ID)
    Military Personnel (with an ID Card)
  • £10 tickets for Under 25s (only with ID, limited availability and collection only)
    To book these seats you must be between 16 and 25 or hold a valid NUS Card
    You can book over the counter, on the phone or online if you are an U25 Member. To become an U25 Member, please contact the Box Office team.
    The ticket must be booked and collected by the ticket holder in person
    The ticket holder must show a valid student ID card or proof of age on collection of the ticket.
    The offer is limited to 10 Tickets per performance.
    Members can book up to two £10 tickets for nearly every performance, your friend will need to be U25 too!
  • Registered Disabled who need a Carer to help them access the performance, can get a complimentary Carer ticket. Please speak to the Box Office team about our Access Scheme
  • Family of 4 ticket (maximum of 2 adults plus 2 or 3 children)
  • Schools & Groups
    Please phone for more information on prices, discounts and to book or reserve seats
  • Pay What You Can
    Reserve your ticket in advance, and after each show just Pay What You Can, whether it’s 10 pence or ten pounds.
  • Early Bird Discounts
    Book early for the best seats. at the best prices.
    Many shows include an Early Bird offer, bringing additional benefits to planning ahead and booking early.Click here for our full Booking terms and conditions.