The New Theatre Royal views feedback and especially complaints as an opportunity to learn from, and improve the business.
We consistently seek to improve the customer experience at New Theatre Royal, and we welcome the opportunity to consider the situation for those who may not have had the best of experiences.

Our aim is to deal with any complaint as soon and efficiently as possible.

Please put your complaint in writing to
New Theatre Royal
20-24 Guildhall Walk

Or email  [email protected]

When you make a complaint, it is helpful if you could include the following information:

  • Describe clearly what happened – please include the date, time and location of the incident.
  • Tell us why you are making a complaint.
  • Please provide your full name, email address and contact phone number and booking reference.


Please see our full Complaints Policy below for further details.

Complaints policy See below for a list of available downloads