FAQs

I have lost my ticket, what shall I do? If you contact the box office they will be able to help replace your ticket, don’t forget there is also the option for an E-ticket which is emailed to you when booking. Can I exchange my ticket? If you contact the box office they will be able to help you but please bear in mind ticket exchanges will always be dependent on availability.

What is your refund policy?
Tickets are non-refundable. For more information, please contact the box office.

Am I being charged a transaction fee?
We are currently changing our way of administering Booking Fees and iour Restoration Levy.
Tickets are subject to a booking fee of 6% when booked online or over the telephone. There is no booking fee for purchases made over the counter.
Some (but not all) shows have a Restoration Levy and Booking Fee included in the ticket price.
If you have any queries, please contact box office on 023 9264 9000.
There will be a postage charge of £1 to send tickets by mail.

What is your late admissions policy?
Latecomers may not be admitted until a suitable break in the performance. Late admission is dependent on each production and for some productions if we feel late admission will cause too much of a disruption you may not be admitted into the auditorium. Please note that in the Minghella Studio, admission may involve you walking across the performance space so in nearly all cases late admission is unlikely.

Is there disabled access?
The New Theatre Royal is fully accessible. For more information, please look at our access page.

Disability Access

 Can I pre-order my drink for the interval?
Yes, please visit either of our bars before a performance starts to order your interval drinks.

Is there a dress code when visiting New Theatre Royal?
We want you to feel comfortable when visiting our theatre; so don’t feel that you have to get dressed up to come to one of our events. You will not be turned away for wearing trainers. Some evenings we do hold gala nights, which provide a great excuse to dress up in your best clothes for the evening.

Can I take my phone into the auditorium?
All phones must be turned off (not silenced) for the performance to prevent any disruptions.

Can I take photographs?
Unfortunately no photographs can be taken once inside the auditorium.
If you would like to visit the venue to take photographs of our lovely architecture, please speak to one the Front of House or Box Office Team.

Is there a cash point nearby?
There are two cashpoints located outside Sainsbury’s at the top of Guildhall Walk.

Can I purchase food and drink at the theatre?
We have two bars and a café area in the theatre where you can buy a range of drinks and snacks. Ice cream will also be available for purchase during the interval.

Can I hire the theatre?
For more information on hiring New Theatre Royal please visit our Venue Hire page.

Venue Hire